
JOB OPPORTUNITIES

About Us
CUSTOMER SERVICE REPRESENTATIVE
Are you friendly, teachable and have a strong work ethic? Do you have a pleasant phone voice? If so, a leading family owned Roofing Company in Norwood is looking for you. We are hiring a full time Customer Service Representative who will be a great fit with our team and can work the hours of 8:30am – 5:00pm Mon – Thursday, 7:30am – 4:00pm Friday. The hourly rate starts between $15-$18. If you feel this is you please read on and apply!
Responsibilities
- Maintain a professional and friendly phone manner while managing heavy volume of inbound and outbound calls
- Process new sales leads and set up customer appointments
- Capable of recording customer information in a timely and accurate manner
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take on special projects when asked
- Go the extra mile to engage customers
Requirements
- 5 years customer service experience
- Excellent computer knowledge in Word, Excel and working with CRM systems
- Customer orientation and ability to adapt/respond to different types of callers
- Strong phone and verbal communication skills
- Ability to multi-task, prioritize, manage time effectively and have a strong attention to detail
- High school diploma





