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Are you friendly, teachable, and have a strong work ethic? Do you have a pleasant phone voice? If so, a renowned family-owned roofing company in Norwood is looking for you. We are hiring full-time or part-time Call Center Customer Service Representatives who will be a great fit with our team and can work flexible hours between 11:30 am – 8:00 pm weekdays, and 8:00 am – 4:00 pm weekends. The hourly rate starts between $17 – $20. If you feel this is you please read on and apply!


  • Maintain a professional and friendly phone manner while managing a heavy volume of inbound and outbound calls
  • Process new sales leads and set up customer appointments
  • Capable of recording customer information in a timely and accurate manner
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Data entry & reporting when needed
  • Take on special projects when asked
  • Go the extra mile to engage customers

Why O’LYN Roofing?

  • Compensation of $17.00 – $20.00 per hour
  • Full-time or part-time
  • Employer matching 401(k)
  • Dental, health, and vision insurance
  • Paid time off
  • A great work environment with multiple company outings every year

What Makes A Good Candidate?

  • 2 years of customer service experience
  • Able to work during:
    • Day Shifts
    • Evening Shifts
    • Morning Shifts
    • Rotating Shifts
    • In-person, office setting

Other considerations:

  • Call center customer service
  • Home improvement industry experience is a plus
  • English fluency
  • Reliable transportation to get to Norwood, Massachusetts
  • Ability to pass a background check

Request A Free Estimate Today!