JOB OPPORTUNITIES

CUSTOMER SERVICE REPRESENTATIVE

Are you friendly, teachable and have a strong work ethic?  Do you have a pleasant phone voice? If so, a leading family owned Roofing Company in Norwood is looking for you.  We are hiring a full time Customer Service Representative who will be a great fit with our team and can work the hours of 8:30am – 5:00pm Mon – Thursday,  7:30am – 4:00pm Friday.  The hourly rate starts between $15-$18. If you feel this is you please read on and apply!

Responsibilities

• Maintain a professional and friendly phone manner while managing heavy volume of inbound and outbound calls
• Process new sales leads and set up customer appointments
• Capable of recording customer information in a timely and accurate manner
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take on special projects when asked
• Go the extra mile to engage customers

Requirements

• 5 years customer service experience
• Excellent computer knowledge in Word, Excel and working with CRM systems
• Customer orientation and ability to adapt/respond to different types of callers
• Strong phone and verbal communication skills
• Ability to multi-task, prioritize, manage time effectively and have a strong attention to detail
• High school diploma