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Customer Service Representative

Are you friendly, teachable and have a strong work ethic?  Do you have a pleasant phone voice? If so, a leading family owned Roofing Company in Norwood is looking for you.  We are hiring a full time Customer Service Representative who will be a great fit with our team and can work the hours of 8:30am – 5:00pm Mon – Thursday,  7:30am – 4:00pm Friday.  The hourly rate starts between $15-$18. If you feel this is you please read on and apply!

Responsibilities

  • Maintain a professional and friendly phone manner while managing heavy volume of inbound and outbound calls
  • Process new sales leads and set up customer appointments
  • Capable of recording customer information in a timely and accurate manner
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take on special projects when asked
  • Go the extra mile to engage customers


Requirements

  • 5 years customer service experience
  • Excellent computer knowledge in Word, Excel and working with CRM systems
  • Customer orientation and ability to adapt/respond to different types of callers
  • Strong phone and verbal communication skills
  • Ability to multi-task, prioritize, manage time effectively and have a strong attention to detail
  • High school diploma
NRCA-GS

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